MELISSA CAMACHO
Bronx, NY 10453
SUMMARY
A diverse background specializing in different areas of types of writing and design skills. Ten years of administrative experience working for the city using a variety of software applications in designing documents. Experience doing research while working well with teams in planning and developing content for presentations, distribution of publications, and identifying the needs of clients.
EDUCATION
New York City College of Technology
- Bachelor of Science in Professional and Technical Writing, January 2021
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Area of Specialization: Communication Design
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GPA: 3.93; Dean's List: Fall 2017 to Spring 2018
- Summa Cum Laude
Borough of Manhattan Community College
- Associates in Applied Science in Multimedia Computer Art and Design, August 2002
SKILLS
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Soft Skills: Customer Service; Team Player; Eager to Learn New Tasks; Ability to Meet Deadlines; Detail Oriented; Bilingual: Fluent in English and Spanish
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Technical Writing: Excellent Written and Oral Communication Skills; Write Clearly and Concisely; Communicate Technical Information for Target Audiences; Plan, Organize, and Create Interactive Content; Strong Research and Analytical Skills; Excellent Proofreading and Editing Skills; Ability to Write in Plain Language; Ability to Design and Interpret Data; Collaborate with Teams Effectively in Planning and Developing Content; Knowledge of SEO and WordPress;
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Graphic Design: Creative Problem Solver; Ability to Design Vector Graphics; Use Image Editing Tools Efficiently; Communicate Ideas Effectively; Research Qualitative Content for Design; Excellent Typographic Skills; Coding: Basic Knowledge of HTML and CSS
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Computer Software: Advanced Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, Publisher, and InfoPath; Adobe Acrobat Reader, Adobe FrameMaker, Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Adobe Spark, Adobe Captivate, Canva, and RoboHelp
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Administrative Support: Ability to Multitask; Project and Time Management Skills; Proper Phone Etiquette; Office Support: Type 35-40 wpm; Filing, Photocopying, Faxing, and Scanning
ACHIEVEMENTS
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NYC-Human Resources Administration (HRA) Leadership Award in working with interns from Americans with Disabilities Act, August 2016; July 2019
- The National Society of Leadership and Success Award, December 2017
- Selected Valedictorian for NYC-HRA Professional Development Training Academy (PDTA), June 2015
PROFESSIONAL EXPERIENCE
Computer Graphic Artist II
NYC-HRA Office of Policy, Procedures, and Training (OPPT)- Medical Assistance Program (MAP), December 2024 - Present
- Assist in the planning and coordinating of graphic design projects, including online research and content development
- Design MAP/Home Care client and non-client forms in Microsoft InfoPath
- Edit and proofread various MAP/Home Care documents to ensure formatting adheres to agency rules and standards
- Train new staff on designing and editing various MAP forms
- Design flyers, brochures, charts, presentations, and guides in Microsoft Word, PowerPoint, Canva, and Adobe InDesign
- Code email announcements in HTML and CSS for members registered into the MAP Authorized Resource Center (MARC) website regarding Medicaid alerts and updated documents
- Organize and maintain document files, graphic files, records, and archives
Computer Graphic Artist I
NYC-HRA Office of Policy, Procedures, and Training (OPPT)-Medical Assistance Program (MAP), April 2020 - December 2024
- Designed MAP/Home Care client and non-client forms in Microsoft InfoPath
- Edited and proofread various MAP/Home Care documents to ensure formatting adheres to agency rules and standards
- Collaborated with MAP/Home Care management and staff in planning graphic design and layout of various documents and publications
- Designed flyers, brochures, charts, and guides in Microsoft Word, Adobe InDesign, and Adobe Illustrator
- Researched online sources for planning, designing, and creating content for flyers, guides, and brochures
- Code email announcements in HTML and CSS for members registered into the MAP Authorized Resource Center (MARC) website regarding Medicaid alerts and updated documents
- Organized and maintaind document files, graphic files, records, and archives
Research and Expressive Writing Intern
Remote Internship for The Love Story Media, Inc. May 2022 - December 2022
- Researched and Wrote articles scientifically based on mental health benefits of journaling and expressive writing
- Implemented keywords using SEO in WordPress to market the organizations website
Bronx, NY
Editorial/Content Writer Intern
Remote Internship for Marketing Choices, Inc. April 2022 - October 2022
- Researched topics and information for various adoption agency websites
- Wrote, edited, and reviewed weekly blog posts
- Implemented keywords into blog posts for SEO purposes
- Posted and updated links to weekly published articles in Wordpress
- Volunteered to design graphics in Adobe Illustrator and create content for ClimateYou.org blog posts
Editorial Assistant Intern
Internship for ClimateYou.org, January 2020 - May 2020
- Used Microsoft Word to proofread and edit documents for ClimateYou.org blog site
- Reviewed listed sources to ensure accuracy and proper use of citations and images
- Edited and imported images in documents to be uploaded to blog site
- Communicated with senior editors in sharing ideas and content relevant to topics on blog site
- Volunteered to design graphics in Adobe Illustrator and create content for ClimateYou.org blog posts
Administrative Assistant III
NYC-HRA Office of Policy, Procedures, and Training, December 2013 - April 2020
- Updated and proofread staff directories, monthly calendars, training rosters, and staff flow charts
- Searched online sources for planning and developing content related to topics in training and professional development
- Designed charts, graphics, illustrations, and created page layouts for various training documents
- Created PowerPoint presentations for staff training purposes
- Created manuals, brochures, flyers, posters, and newsletters using Microsoft Word, Publisher, Adobe InDesign, and Adobe FrameMaker
- Assisted trainers with creating PowerPoint presentations
- Supervised, trained, and wrote letters of recommendation for HRA interns